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    I strive to model the Parsons Real Estate Team after the Children’s Hospital in Los Angeles. That might sound a little odd, but let me explain.

    Our oldest son Owen was born with an undescended testicle that required surgery. We were referred to a doctor here in the area, and of course, we went along with his advice without question—he’s the expert. The surgery was scheduled to take 45 minutes, but we ended up waiting for almost an hour longer than that.

    Finally, we were called back to the recovery room to see our son, who was in a lot of pain. The surgery didn’t go as well as expected. We later found out the surgery would have to be redone; the doctor wasn’t confident that he knew what to do. He said that he would make a few calls, but we stopped him and told him that we were going to call a couple of people. We were determined to find the best of the best.

    We were referred to Children’s Hospital LA. Even though they do surgeries like this all day, they made us feel like we were the only patients there. They gave us all the time and attention we needed because they knew how stressed and emotional we were.

     

    In the end, the surgery went well,
    and it was an amazing experience.

     

    After we checked in with the nurse, we were taken up to the pre-op room, which had toys for Owen to play with while we talked to the doctor, anesthesiologist, and the rest of the team. They were great about setting our expectations for each phase of the process, but even though we knew when it was time for surgery to begin, that didn’t stop us and Owen from crying. We were told to go down the hall to take the elevator to the waiting room, but I was so worried about my son that I couldn’t even remember where it was. Out of nowhere, a gentleman came along to escort us down to the elevator. That was his job—to make sure that we made it down to the waiting room, and it just showed me the amount of detail they put into this process.

    In the end, the surgery went well, and it was an amazing experience for a concerned parent. That’s why I want our team to be like the Children’s Hospital LA: I want us to set our clients’ expectations in the face of uncertainty and make sure they feel taken care of from the beginning to the end of the process.

    If you have any questions or real estate needs and want an all-around positive experience as opposed to a raw transaction, don’t hesitate to reach out to our team. Also, if you’re able, I encourage you to donate what you can to the Children’s Hospital—they deserve it.

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